Frequently Asked Questions

Find Answers To All Your Questions

How Many Bubbly Hearts Laundry Sheets Should I Use?

Small Load: 1/2 sheet (about 6 pounds of clothing)

Medium Load: 1 sheet (about 11 pounds)

Large Load: 1 1/2 sheets (about 20 pounds)

Extra Large or Heavily Soiled Loads: 2 sheets

 

Note: Each pack contains 2 sheets with bubbly heart designs. These heart designs are part of the sheet and dissolve just like the rest, so there’s nothing extra to remove.

 

Pro Tip: Don’t overstuff your machine! Give your clothes room to move so the detergent can clean them properly.

I Haven’t Received My Package. Where’s My Order?

We understand how exciting it is to receive your Bubbly Hearts order, and we’re so sorry if it’s taking longer than expected! If your package hasn’t arrived yet, please reach out to us, and we’ll quickly verify your shipping details and make sure your order gets to you as soon as possible.

 

Your satisfaction is incredibly important to us. Our Bubbly team is here to support you, and we’ll gladly assist with a replacement if needed. Simply get in touch via our contact form or email us at contactus@thebubblyhearts.com.

 

We’re here to make sure you’re happy with every step of your experience!

Where is Bubbly Hearts products made?

We genuinely appreciate your curiosity and value the opportunity to be transparent with you. Every Bubbly Hearts design is thoughtfully hand-pumped onto our detergent sheets by our small, dedicated team right here in Chicago, Illinois.

 

While the design process takes place in the USA, the base production of our detergent sheets is handled by a trusted, family-owned manufacturing partner in China. We've carefully selected this supplier for their commitment to quality, safety, and ethical practices allowing us to deliver a product we’re proud to share with you.

Our goal has always been to focus on quality and the people behind it, rather than where it's made. We believe in the importance of working with people who share our values, and we are proud of the relationships we've built with our partners.

 

As a small start-up business, we currently don’t have the infrastructure or to be honest the resources to handle large scale production on our own, but we’re working toward growing our capacity here in the USA. We're deeply grateful for your understanding as we continue to scale and improve.

 

Thank you for trusting us with your experience, and for supporting our journey as we grow and evolve!

 

With love, as always,

 

The Bubbly Hearts Team

Why do I only get two Bubbly Hearts designs sheets per pack?

That’s such a great question and we totally understand the curiosity! Each pack of 32 sheets is filled with just two of our signature Bubbly Hearts designs because every single sheet is hand-pumped with love by our small but mighty team of just four people.

 

To give you an idea, with over 1,000 orders and 32 sheets per box, that would mean over 32,000 individual hand-pressed sheets and that’s just for one design round! While we don’t yet have the infrastructure to produce all 32 designs in every single box, this handcrafted process is part of what makes Bubbly Hearts so special.

 

We're actively working on future solutions that will allow us to offer more variety, and our dream is to one day give you the full collection in every pack. For now, our process helps us stay on track, keep up with demand, and most importantly create meaningful jobs along the way.

 

Thank you for your understanding, your patience, and most of all, your love.

How to Use Your Bubbly Hearts Laundry Detergent Sheets?

We’re so excited for you to try Bubbly Hearts Laundry Detergent Sheets! Whether this is your first time or you’re a pro, we’re here to guide you through the process. These sheets are versatile and can be used in top loaders, front loaders, and even HE machines. You can also dissolve them in water for a gentle hand wash.

 

Here’s how to make the most out of your Bubbly Hearts Laundry Sheets:

 

For Best Results:

Always place the Bubbly Hearts Sheet directly into the drum of your washing machine before adding clothes. This ensures the sheet dissolves fully at the start of your wash, giving you the best clean from beginning to end. It also prevents the sheet from getting stuck between clothes or to the side of the drum.

 

For Heavier Loads or Stains:

If you’re washing heavily soiled clothes or items with tough stains, feel free to use two sheets. If you’ve typically used extra detergent for these loads in the past, go ahead and do the same with your Bubbly Hearts Sheets.

 

For HE Machines:

If you’re using a high-efficiency machine, some customers find that adding a presoak or an extra rinse cycle helps achieve the best results. You can either tear the sheets or leave them whole just make sure to separate them if you’re using more than one, so they don’t stack up in the drum.

 

Personalizing Your Load:

The amount of Bubbly Hearts Sheets you use is completely up to you! Start with the recommended amount and adjust as needed depending on your load size, soil level, and personal preference. It’s all about finding the perfect balance for your wash.

 

Extra Tip:

Always check your clothing labels for any specific care instructions. And, if you're trying a new washing method, we recommend testing it on a small, inconspicuous area of fabric to ensure it won’t cause any damage or discoloration.

 

We’re confident that once you get the hang of it, washing with Bubbly Hearts Laundry Sheets will feel as effortless as it is effective. Enjoy the fresh, clean results!

How long does shipping take?

All Bubbly Hearts orders ship out from our small but mighty team in Chicago, Illinois usually within 1 business day of placing your order. We ship everything through USPS First Class Mail to keep shipping free for you!

 

Delivery normally takes 3–5 business days, depending on where you live. Since USPS First Class doesn’t always offer full tracking, we appreciate your patience as your order makes its way to you.

 

If it’s been more than 5 business days since your order shipped and it still hasn’t arrived, please don’t hesitate to email us at contactus@thebubblyhearts.com. Our bubbly team is happy to look into it and make things right.

Can I try Bubbly Hearts products for free?

While we don’t offer free trials, we always want you to feel good about your first order. If something doesn’t feel right, please reach out to us at contactus@thebubblyhearts.com. Depending on the situation, we’re happy to work with you on a solution that feels fair and thoughtful.

 

We’re here to help and always grateful for the chance to care for you.

What is your refund policy?

We want you to love your Bubbly Hearts experience, and we’ve made our refund policy simple and hassle free. If for any reason you're not completely satisfied with your first-time purchase, please reach out to us at contactus@thebubblyhearts.com, and we'll either send you a replacement or offer a full refund whatever works best for you!

 

Please note that our refund policy applies only to first-time purchases, and orders with more than two items are not eligible for a refund.

 

For recurring subscription orders, we can’t accept returns or cancellations once an order has been processed, so we recommend managing your subscription ahead of time via your customer portal.

 

We want to make sure you're happy with your purchase, so feel free to reach out if you have any concerns. Our Bubbly team is always here to help!

Are your detergent sheets wrapped in PVA?

Yes, our detergent sheets are wrapped in polyvinyl alcohol (PVA), a water-soluble and biodegradable film commonly used in laundry and cleaning products.

 

We use PVA because it allows the sheets to dissolve completely in water, ensuring there’s no residue left behind and offering a convenient, mess-free experience. PVA is generally considered safe and effective, and it helps us reduce unnecessary plastic waste from traditional packaging.

 

That said, we understand that some customers have questions about PVA and sustainability. We’re always evaluating new materials and innovations to ensure our products remain both effective and environmentally responsible. Transparency and trust matter to us, and we’re happy to answer any questions you have.

What’s the benefit of subscribing vs. placing one-time orders?

Subscribing doesn’t just save you money it makes your life easier.

 

You'll receive an exclusive discount on your first order and every renewal after that, all delivered on your schedule. No more last-minute reorders or running out when you need it most.

 

With a flexible subscription, you’re in control. You can adjust, pause, or skip a shipment anytime to match your needs.

 

It’s one less thing to think about so you can keep washing with love, whether it’s for your clothes, your home, or your family.

How do I cancel my Bubbly Hearts subscription?

You can manage your subscription anytime by logging into your account on our website. Just head to the Account page or Manage my subscriptions and sign in.

 

Once you're logged in, go to Subscriptions, then select the one you'd like to update or cancel.

 

If you’re stocked up, no worries you also have the option to skip your next order, reschedule your delivery, or even pause your subscription for up to 6 months. We want to make sure it works for you, on your terms.

 

With love,
The Bubbly Hearts Team
💛

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